Refund policy

REFUND AND RETURN POLICY

Last updated: September 9, 2026

L’echelle Studios accepts eligible returns requested within 30 calendar days after the customer receives the order.

RETURN ELIGIBILITY

To qualify for a return, an item must be:

• Unworn, unused, unwashed, and unaltered
• Free from stains, odors, deodorant marks, makeup, pet hair, or other damage
• Returned with its original tags and packaging, when applicable
• Accompanied by the order number or other proof of purchase

Items returned without authorization or items that do not meet these requirements may be denied and returned to the customer.

STARTING A RETURN

Before sending an item back, email Lechellestudios@gmail.com with:

• Your name
• Order number
• Item you wish to return
• Reason for the return
• Photographs, if the item is damaged, defective, or incorrect

If the return is accepted, we will provide return instructions and the appropriate return address. Do not send a return to an address found elsewhere without receiving authorization from us first.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect because of an error by L’echelle Studios, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable unless required by law or the return resulted from our error.

We recommend using a trackable shipping service and keeping the shipping receipt. L’echelle Studios is not responsible for an authorized return that is lost or damaged while being shipped back to us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact Lechellestudios@gmail.com within seven calendar days of delivery.

Include your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution if the claim is approved.

NONRETURNABLE ITEMS

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Gift cards
• Personalized or customized products
• Items marked “Final Sale” before purchase
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned after the 30-day return period

Sale items remain eligible for return unless they were clearly identified as Final Sale before purchase.

REFUNDS

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for your bank or payment provider to post the refund. Processing times are controlled by the financial institution and may vary.

If more than 15 business days have passed since we approved your refund, contact Lechellestudios@gmail.com.

EXCHANGES

We do not process direct exchanges. If you need another size, color, or item, return the original eligible item for a refund and place a new order.

Submitting a new order does not guarantee availability of the desired item.

CANCELLATIONS

To request an order cancellation, contact Lechellestudios@gmail.com as soon as possible.

We will attempt to cancel the order before processing or shipment, but cancellation cannot be guaranteed after fulfillment has begun. Orders that have already shipped must follow the standard return process.

INTERNATIONAL RETURNS

International customers are responsible for return-shipping costs, customs documentation, and applicable charges unless the item arrived damaged, defective, or incorrect because of our error.

Import duties, taxes, brokerage charges, and customs fees paid to governments or third parties are generally not refundable by L’echelle Studios.

RETURN ABUSE

L’echelle Studios reserves the right to refuse returns that show signs of wear, misuse, alteration, fraudulent activity, or repeated abuse of this policy, subject to applicable law.

CONTACT US

For return or refund assistance, contact:

L’echelle Studios
Website: https://lechellestudios.com
Email: Lechellestudios@gmail.com