Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

Thank you for shopping with L’echelle Studios. This Shipping Policy explains our order-processing, delivery, tracking, and international-shipping practices.

ORDER PROCESSING

Orders are generally processed within 5–7 business days after payment is successfully completed. Business days are Monday through Friday and exclude weekends and federal holidays.

Processing time is separate from carrier transit time. During new releases, limited drops, holidays, sales, collaborations, or periods of unusually high demand, processing may require additional time.

If an item has a different processing period, such as a preorder or made-to-order item, that timeframe will be displayed on the applicable product page.

SHIPPING RATES

Available shipping methods, estimated delivery timeframes, and shipping charges are displayed during checkout. Shipping rates may depend on the destination, selected service, package weight, and order value.

Any delivery date displayed at checkout or provided by a shipping carrier is an estimate and is not guaranteed.

ORDER TRACKING

When tracking is available, customers will receive a shipping-confirmation email containing tracking information after an order has been transferred to the carrier.

Please allow up to 48 hours for tracking information to become active. If tracking has not updated after several business days, contact us at Lechellestudios@gmail.com.

INTERNATIONAL SHIPPING

L’echelle Studios ships worldwide to destinations supported through our checkout.

International shipments may be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated during checkout.

The customer is responsible for paying applicable import duties, taxes, and customs charges. L’echelle Studios does not control these charges and cannot predict their amount.

International delivery may take longer because of customs processing, local carrier operations, holidays, weather, or other circumstances beyond our control.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an address error, contact Lechellestudios@gmail.com as soon as possible. We will attempt to correct the address before shipment, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

L’echelle Studios is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges before the order is shipped again.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the estimated delivery period, contact us so we can help investigate the shipment with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct.

  2. Check around the delivery location and with household members or neighbors.

  3. Contact the shipping carrier for delivery details.

  4. Contact us at Lechellestudios@gmail.com.

We will provide reasonable assistance with a carrier claim when possible. However, a carrier’s delivery scan does not automatically establish eligibility for a refund or replacement. Each situation will be reviewed individually and in accordance with applicable law.

DAMAGED SHIPMENTS

If your order arrives damaged, contact Lechellestudios@gmail.com within seven calendar days of delivery.

Include:

• Your order number
• A description of the damage
• Clear photographs of the item
• Photographs of the packaging and shipping label

Please keep the item and all original packaging while the claim is reviewed. If the claim is approved, we will provide an appropriate resolution, which may include a refund or replacement depending on availability.

SHIPPING DELAYS

L’echelle Studios is not responsible for carrier delays caused by weather, customs, labor disruptions, transportation interruptions, natural disasters, or other events outside our reasonable control.

If we are unable to ship your order within the promised processing period, we will contact you with an updated timeframe and any cancellation or refund options required by applicable law.

MULTIPLE PACKAGES

Items from the same order may occasionally be shipped separately. When available, separate tracking information will be provided for each shipment.

CONTACT US

For shipping questions, contact:

L’echelle Studios
Website: https://lechellestudios.com
Email: Lechellestudios@gmail.com